“I then told him they had all my PII and Dell service records for the computer I purchased from Dell in 2012,” Thomson recalled. Thomson said she called 1-86 (the real Dell’s support line) and told the technician about having received calls every day for the previous five days from people claiming to be Dell certified technicians or who worked for Dell. All of it was correct and they have quite a bit of contact information and service records with specific dates of calls and service.” “I confirmed with two of the people who called on two different days, one who said he was in San Jose, CA and another who said he was in India, the nature of the PII and service records they have.
“So I am not happy that Dell has had this breach and many people are potentially in jeopardy,” Thomson said. Thomson is the author of the ABA Data Breach and Encryption Handbook, and a former Justice Department fraud prosecutor. Like this one, from Lucy Thomson of Washington, D.C. It was a known number from a known scam.”Īlmost every week this past month, I’ve received similar messages from other readers. He also, though, knew my name and gave me the Service Tag of my PC. Understanding that this was a scam, I asked him for a callback number. “He offered to help me remove said software. “He said that they had been monitoring my computer usage for the past couple of weeks, and that I had downloaded a dangerous piece of software,” Kaner said.
I first heard about this in December 2015 from Israeli resident Yosef Kaner, who reported receiving a phone call from someone with a thick Indian accent claiming to be from Dell technical support. Dell responded at the time that its customer’s data protection was a top priority, and it reminded customers that Dell doesn’t make unsolicited calls asking to charge to fix an issue they did not report or previously request help with unless they have signed up for premium support services. In January, Ars Technica’s Dan Goodin wrote about a guy who’d been complaining to Dell for six months about the very same problem, in which the scammers try to convince the customer that their computer is infected and in need of professional services.
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